RETURN POLICY FOR ORIGINAL PAINTINGS

We want you to be fully satisfied with your artwork. To ensure a smooth experience for both parties, please review our return policy carefully before initiating a return.

Return Window

• Returns are accepted within 5 calendar days of receiving your artwork.
• You must contact us within this 5-day period to request a Return Authorization Number (RA#).
• Returns will not be accepted without prior authorization.

📦 Packaging & Return Shipping

• All artwork is professionally packed to protect it during shipping.
• If you choose to return a painting, you must:
  • Use the original shipping box
  • Use all original packaging materials
  • Replicate the exact packing method used
• Improper repacking may result in damage and affect refund eligibility.
• Buyers are responsible for return shipping and insurance, including:
  • Full insurance for the purchase value
  • A trackable shipping method
  • Prompt notification of the tracking number
• We do not reimburse return shipping or insurance costs under any circumstances.

If the Artwork Arrives Damaged

While rare, damage can occasionally occur in transit. If your painting arrives damaged:

1. Take Photos Immediately
   • Photograph the artwork and all packaging materials upon discovering damage.
2. Contact Us Within 48 Hours
   • Email us with clear photos of the damage within 48 hours of delivery.
   • Include details of the damage in your message.
3. Do Not Return the Painting Yet
   • Wait for our response with further instructions.
   • We may ask for additional documentation or photos.
4. Resolution Options
   • If damage is verified, we will offer either:
     • A full refund, or
     • A replacement or alternate work, if available.
5. Return Shipping (in case of damage)
   • If return shipping is required, the buyer is still responsible for:
     • Packaging the artwork properly in the original materials
     • Insuring the shipment for its full value
     • Shipping costs, unless otherwise specified
   • We may cover return shipping only in confirmed cases of transit damage, at our discretion.

 Refund Eligibility

Refunds are issued in the following situations:

• The painting is returned in its original, undamaged condition, properly packed in the original materials, and within the 5-day return window.
• Or, the painting arrived damaged, and you reported the damage with supporting photos within 48 hours of receipt, and followed all return instructions provided.

Refunds will be fully denied if:

• The painting is returned damaged due to improper packing or lack of insurance.
• The return was not authorized.
• Damage is reported after 48 hours of delivery without documentation.

Please note: Even if shipping was included in the purchase price, we will deduct our actual outbound shipping cost from your refund.

Example: If your purchase total was $1,000 and our cost to ship was $100, the maximum eligible refund would be $900.

✅ Return Checklist

Before returning your artwork, ensure that:

• You received a Return Authorization Number (RA#)
• You are within the 5-day return window
• You used the original box and all packing materials
• You followed the exact same packing method
• The return is fully insured and trackable
• You emailed us the tracking number immediately after shipping
• If you are returning the artwork due to transit damage, you have followed all steps outlined in the “If the Artwork Arrives Damaged” section above

   

We greatly appreciate your business and your care in handling original artwork. If you have any questions, please don’t hesitate to CONTACT US before proceeding with a return.